General Terms and Conditions of Sale

Article 1 – Scope

These general terms and conditions of sale apply to all offers, orders, agreements, and deliveries of products by Decola Nutraceutics, unless otherwise agreed in writing.

By placing an order via the website or via another sales channel, the customer declares to have read these terms and conditions and to accept them without reservation.

If one or more provisions prove to be wholly or partially invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

 

Article 2 – Product information

Decola Nutraceutics makes every effort to describe the products as accurately as possible.

Images, photos, colors, packaging, and illustrations are for illustrative purposes only and may differ from the actual product delivered.

Decola Nutraceutics reserves the right to modify product compositions, packaging, labels, or technical specifications if necessary due to changed legislation, scientific insights, raw material availability, or production requirements, without compromising the quality of the product.

Obvious errors, printing errors, or technical errors on the website can never give rise to any compensation or dissolution of the agreement.

 

 

Article 3 – Prices

All listed prices are expressed in euros.

For consumers, prices include VAT, unless otherwise stated.

Shipping costs are stated separately before the order is finally confirmed.

Decola Nutraceutics reserves the right to adjust prices at any time. Orders will always be invoiced at the price applicable at the time of the order.

 

 

Article 4 – Orders

An agreement is only concluded after Decola Nutraceutics has confirmed the order.

Decola Nutraceutics reserves the right to refuse an order in whole or in part in the event of:

  • incomplete or incorrect data;

  • suspicion of fraud or abuse;

  • unavailability of products;

  • force majeur;

  • other objective reasons that make correct execution impossible.

If a product turns out to be unavailable, the customer will be informed as soon as possible.

Any amounts already paid will be refunded.

 

 

Article 5 – Payment

Orders must be paid for using the payment methods offered on the website.

Invoices are payable on their due date.

In the event of late payment between businesses, statutory default interest and collection costs are due in accordance with the Law of 2 August 2002 on combating late payments in commercial transactions.

For consumers, only the statutory provisions of Book XIX of the Code of Economic Law concerning payment arrears apply.

 

 

Article 6 – Delivery

Delivery takes place at the address provided by the customer.

The stated delivery times are indicative and do not constitute an obligation of result.

A delay in delivery does not entitle the buyer to compensation or dissolution of the agreement, unless otherwise provided by mandatory law.

The risk of loss or damage passes to the consumer at the moment of delivery.

 

 

Article 7 – Retention of title

All delivered goods remain the property of Decola Nutraceutics until full payment of the amounts due has been received.

Until that moment, the customer may not pledge, resell, or encumber the goods in a manner that would prejudice the ownership rights of Decola Nutraceutics.

 

 

Article 8 – Inspection upon delivery

The customer is requested to check the goods immediately upon receipt.

Visible damage or defects must be reported in writing as soon as possible and no later than seven calendar days after delivery.

For enterprises, hidden defects must also be reported in writing within seven calendar days of discovery.

This provision does not prejudice the statutory rights of consumers.

 

 

Article 9 – Legal guarantee

Consumers enjoy the statutory warranty in accordance with Belgian law.

Enterprises benefit exclusively from the warranties as expressly agreed or arising from applicable law.

 

 

Article 10 – Right of withdrawal

Consumers have the right to withdraw from the agreement within fourteen (14) calendar days without giving any reason.

The withdrawal period expires fourteen days after the day on which the consumer or a third party designated by him has physically taken possession of the goods.

To exercise the right of withdrawal, the consumer must inform Decola Nutraceutics by means of an unambiguous statement before the expiry of this period.

Refunds will be made no later than fourteen days after receipt of the declaration of withdrawal, using the same payment method as the original payment, unless otherwise agreed.

Decola Nutraceutics may delay the refund until the goods have been received back or until the consumer has demonstrated that the goods have been returned.

The direct costs of returning the goods shall be borne by the consumer, unless otherwise agreed.

 

 

Article 11 – Exceptions to the right of withdrawal

In accordance with Article VI.53 of the Economic Law Code, the right of withdrawal cannot be exercised for:

  • sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal was broken after delivery;

  • products that were manufactured according to customer specifications;

  • other exceptions provided for by applicable law.

 

 

Article 12 – Liability

Decola Nutraceutics is solely liable for damages that are the direct result of its intentional fault or gross negligence.

Except in cases of intent or mandatory statutory provisions, all liability for indirect damages is excluded, including, but not limited to, loss of profit, loss of revenue, loss of data, or consequential damages.

Nothing in these terms and conditions limits the statutory rights of consumers.

 

 

Article 13 – Force Majeure

Decola Nutraceutics is not liable if the performance of its obligations becomes wholly or partially impossible as a result of force majeure.

Force majeure includes, but is not limited to: natural disasters, pandemics, strikes, war, government measures, transport problems, supplier failures, cyberattacks, or other events beyond the reasonable control of Decola Nutraceutics.

During the period of force majeure, the obligations are suspended.

 

 

Article 14 – Intellectual property

All intellectual property rights relating to the products, documentation, photos, texts, labels, packaging, logos, and website remain the exclusive property of Decola Nutraceutics or its licensors.

No part of this may be reproduced or used commercially without prior written permission.

 

 

Article 15 – Applicable law and competent court

All agreements are governed exclusively by Belgian law.

In disputes between undertakings, the courts of the judicial district of West Flanders, Bruges division, shall have exclusive jurisdiction.

Consumers always retain the rights granted to them by the mandatory provisions of Belgian and European consumer law.

 

 

Article 16 – Contact

For questions regarding these general terms and conditions of sale, please contact:

Decola Nutraceutics

Address: Airfield 66 - 9990 Maldegem - Belgium

Email:info@decola.be

Website: www.decola.be